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The Birkenstock Footbed
The original Birkenstock footbed is the heart of all our models. While today it is synonymous with exceptional comfort, the word “footbed” was first used by Birkenstock in the 1930s to describe anatomically shaped inner soles with special support ele
What do I do if I ordered the wrong size Birkenstocks?
If you've ordered the wrong size, we are unable to directly facilitate exchanges. Instead, upon receiving your return, we will issue a refund or provide an online credit note which you can use to purchase the correct size or style through our website
Will you be restocking seasonal items?
Seasonal items from our catalogue, once sold out, are typically not restocked. For items from previous seasons, it is very unlikely that we will receive more stock. However, for some highly demanded products, we may receive further stock without a sp
How can I stop my Birkenstocks from squeaking?
If your Birkenstocks are squeaking, particularly around the leather buckles, the best course of action is to reach out directly to our workshop team for personalized advice. Factors specific to your footwear and desired outcomes can vary, and our exp
The Item I ordered is faulty. What do I do?
If your order is damaged or faulty upon delivery, www.birkenstock.com.au will replace or repair them on the condition that written notification of their damage is advised (via email) to our customer service team within three (3) days of receipt of go