www.birkenstock.com.au generally dispatches orders within 1-2 working days. However, during busy periods such as the lead up to Christmas and summer holidays and Easter holidays it may take up to 4 business days to dispatch. Please note we do not shi
No, all orders ship with premium express services, there is no way to speed up delivery. Orders placed online on any given week day are generally processed and shipped the following working day or the one after, with the exception of public holidays
No, unfortunately, each order must have a single shipping address. If you are shopping for persons at multiple addresses, you will have to place each order separately.
It is the customer's responsibility to enter all the correct address details for delivery. If you have made a mistake on your address or would like it changed contact customer service as soon as possible. Please note, if the order has been processed
Please choose one only, either a street address or the PO Box address. Do not input both addresses into the shipping details. This will delay your order until we can confirm a single address. Please see the Australia Post guidelines for addressing Ad
It’s not uncommon for parcels to be delivered shortly after the tracking has been updated as delivered. In most cases, the parcel will turn up. Sometimes, if you are not home to receive the delivery, the delivery drivers may tuck it away in a safe sp
No. We only ship within Australia. Every country has its own Birkenstock distribution network. International shipping of individual pairs has a considerable environmental impact and therefore, does not comply with our sustainability commitments.
Yes, if you would like to acknowledge the Traditional Custodians of the land your item is being delivered on, Australia Post have updated the guidelines for address formats. When including the Traditional Place Name in your shipping address, place th