Returns
How do I make a return?
1. For change of mind or size returns, please use our return portal. Enter your Order ID number and the email or postcode used for the order to start the return process. Choose your return outcome, refund or credit. For items received as a gift you w
Can I exchange my order?
Due to restrictions at our warehouse, we no longer offer direct exchanges. When lodging your return you can choose between a full refund or an online credit note for you to repurchase the size or style you need via the website. We will also do all we
Can I return my order for a refund?
Yes!. You can select a refund to the original payment method when lodging your return. Credit Card refunds may take up to 5-10 days to clear from day of refund and PayPal transactions may take up to 3 days to clear.
Returns and Refund policy
Online orders cannot be returned to physical stores and stockists, and must be posted back to us. If you intend to return an order, please follow the instructions below to use our returns portal after receiving the goods. Returns must be lodged withi
What does return eligibility mean?
To be eligible for return, all products must be in their original condition and packaging. That means that they must be in new, unused, and unworn condition. If the product shows any signs of wear, the return will not be accepted. For example, sweat
Can I return to you a pair of Birkenstocks I purchased while traveling overseas?
Birkenstock Australia is a separate independent Birkenstock retailer. This website is not connected with other Birkenstock companies internationally. We cannot refund or exchange any goods purchased internationally.You will have to contact the retail
I have received a pair of Birkenstocks as a gift. Can I return them without a proof of purchase?
www.birkenstock.com.au only accept returns of shoes purchased directly from us. There are many Birkenstock retailers in Australia and internationally. We require a proof of purchase for all returns. If you cannot provide a tax invoice receipt, you ca
How to reuse the shipping box
Step 1: Lift and move the right hand portion of the box in a twisting motion, the long edge should lay above the middle of the main portion. Step 2: If you are shipping a smaller item, tabs can be used to fill gaps, this will help avoid movement once