Online orders cannot be returned to physical stores and stockists, and must be posted back to us. If you intend to return an order, please follow the instructions below to use our returns portal after receiving the goods. Returns must be lodged withi
Online orders cannot be returned to physical stores and stockists, and must be posted back to us. If you intend to return an order, please follow the instructions below to use our returns portal after receiving the goods. Returns must be lodged withi
To return an order.Wrong Size? Check your correct size before starting the return process.Unsure you have the right size? So many returned orders are actually the correct size, to prevent repeat returns and to help ease congestion in the freight syst
Due to new restrictions at our warehouse, we no longer offer direct exchanges, upon receipt of your return, we will refund your order or issue an online credit note for you to repurchase the size or style you need via the website.We will also do all
To be eligible for return, all products must be in their original condition and packaging. That means that they must be in new, unused, and unworn condition.If the product shows any signs of wear, the return will not be accepted. For example, sweat o
www.birkenstock.com.au is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. We are happy to refund orders provided they fit our return criteria. Credit Card ref
www.birkenstock.com.au is operated by Birkenstock Australia and is a separate independent Birkenstock retailer. This website is not connected with other Birkenstock companies internationally. We cannot refund or exchange any goods purchased internati
www.birkenstock.com.au only accept returns of shoes purchased directly from us. There are many Birkenstock retailers in Australia and internationally. We require a proof of purchase for all returns. If you cannot provide a tax invoice receipt, you ca
Step 1: Lift and move the right hand portion of the box in a twisting motion, the long edge should lay above the middle of the main portion. Step 2: If you are shipping a smaller item, tabs can be used to fill gaps, this will help avoid movement once