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Product Availability

What happens if an item in my order is not available?

If there has been an unforeseen stock shortage in our warehouse, someone from our Customer Service team will contact you via email as soon as possible to let you know.If we are unable to supply your order, we will cancel your order and issue you a re

Can I find the same products offered online also in stores?

www.birkenstock.com.au ventures to stock as large a range as possible. Most of these styles can also be found across retailers in Australia, but not all. Retailers around Australia are independently owned and operated, the best way to know if the sto

How do I find out if a product is available at a store near me?

The best way to find out if your local store is an independent stockist or a Birkenstock mono store is to use the store and stockist finder on our website here. Stockists do not always stock the same items as our online store. It is always better to

Are the prices the same online and in store?

Birkenstock Australia set the recommended retail price for Birkenstock products in Australia. We follow these prices online and in our three mono store boutiques. Other stockists in Australia are independent retailers and Birkenstock.com.au are not r

Do you offer large sizes EU 46 +?

The Birkenstock core classic range offers some styles larger sizing. In sandals, the Arizona, Ramses, Milano and Boston are available in some colours and materials up to size 50. The Profi Birki, Super Birki, Tokio, London and the QO and QS work shoe

Why is the item I want still out of stock?

Despite our best forecasting efforts, stock shortages may occur for a variety of reasons. Most commonly, this is down to production issues or import delivery delays. Some styles are also seasonal and limited.You can contact our Customer Service team

Can you advise me where to purchase an item you do not stock?

Yes, please contact Customer Service, we are more than happy to pass on details of other retailers who have received the item you are after.

Why can't I find my favourite style any more?

Generally, styles that are hard to find may have been seasonal items in limited supply or discontinued by the manufacturers.

I have seen a great pair of Birkenstocks on another website, but not on your website. Where can I get them?

We try to keep a large variety of styles, colours and sizes in stock that suit the majority of our customers. It is unfortunately, impossible to stock absolutely everything. Foreign markets may have specialty styles or colours made specifically for t