Online Orders

Whom do I contact regarding my online order?

The fastest and most reliable way to contact us is via our email address [email protected] or via our contact form here, or by replying to any confirmation emails we have sent to you about your order. We endeavour to get back to you within 48 h

Why have I not received confirmation of my order?

There are a few reasons why you may not have received a confirmation after placing an order:. If you're still having issues, use the contact form here with further information.

Why have you contacted me to say the item is not in stock after I purchased it and it said ‘in stock’ on the website?

We endeavour to get all items ordered out to you as soon as possible. If there has been an unforeseen stock shortage in our warehouse, someone from our Customer Service team will contact you via email as soon as possible to let you know. If we are un

I have purchased multiple pairs and only part of my order has arrived?

Sometimes birkenstock.com.au ships items in split shipments, this means multiple items may arrive separately. Normally, we will notify you of a split shipment via email. Please check your email (and spam or junk mail folder) for a split shipment noti

I would like to speak to someone on the weekend.

Office hours for online order assistance are Monday to Friday 9am to 5pm.The boutiques and HQ store do not have access to information regarding online orders, they are not connected to the online store. If you have a query about an order you have pla

I need to change/cancel my order.

If you would like to cancel an order that you have placed, please contact us as soon as possible via email or phone 1800 623 423 (option 1 for online). You can also quickly reply to the order confirmation email you received when placing your order so

How do I check the status of my order?

Order confirmation and shipping updates are sent via email, if you have not received any notification via email please check your junk, spam, or filtered promotions folders before contacting customer service. For status updates, log into your account

I'm having difficulty using the website, can you help?

If you are experiencing any difficulties navigating the website or during the checkout process please contact our customer service team and outline the issue. We will endeavour to walk you through the website and rectify any issues you may be having.

How long will it take my order to arrive?

birkenstock.com.au generally dispatches orders within 1-2 working days. It may take up to 4 business days to dispatch during busier times such as Christmas and Easter holidays. Please note we do not ship on weekends or public holidays. Normally, deli

How do I track my online order?

When your order dispatches, you will receive an email with a tracking number and a link to the tracking page of the respective courier company’s website. There you can enter the tracking number and check the status of your order. If you have not rece

I have emailed several enquiries and have not received a reply?

Check your sent folder to make sure the email sent and the address you emailed was correct. Please Note: It may take 24-48hrs on business days to answer a query in busy times. check your junk/spam folder for a reply, if you still have not received a