The Item I ordered is faulty. What do I do?Updated 9 months ago

If your order is damaged or faulty upon delivery, www.birkenstock.com.au will replace or repair them on the condition that written notification of their damage is advised (via email) to our customer service team within three (3) days of receipt of goods.  Please include your order details such as name, order number and a description of the fault. You can also attach images of the fault where possible.

The customer service team will advise how to proceed with returning the faulty or damaged goods as quickly as possible.