Birkenstock Australia

If your order is damaged or faulty upon delivery please let our customer service team know via email within three days of receiving your order.Please include your order details such as name, order number and a description of the fault. If you are able, also send images showing the area of concern.The simplest way to notify us of a faulty or incorrect item is to reply to your order confirmation email, this will reach us at our customer service email address <a data-fr-linked="true" href="mailto:help@birkenstock.com.au">help@birkenstock.com.au</a>.&#xA0;The customer service team will advise how to proceed with returning the faulty or damaged goods as quickly as possible.

If your order is damaged or faulty upon delivery please let our customer service team know via email within three days of receiving your order. Please include your order details such as name, order number and a description of the fault. If you are ab

The item I ordered is faulty. What do I do?

Online Orders

How do I contact you about my online order?

Why have I not received confirmation of my order?

Why have you contacted me to say the item is not in stock after I purchased it and it said ‘in stock’ on the website?

Only part of my order has arrived.

I would like to speak to someone on the weekend.

I need to change or cancel my order.

How do I check the status of my order?

I'm having difficulty using the website, can you help?

How long will it take my order to arrive?

How do I track my online order?

I have emailed several enquiries and have not received a reply?

Can I speed up my delivery?

Can I ship to multiple addresses?

I have input my address incorrectly. Can you change it?

I have both PO Box and street address, which can I use?

The tracking status for my order says 'delivered' but I can't locate it, what should I do?

Do you ship internationally?

Can I use the Traditional Place Name in my shipping address?

Shipping & Delivery

How do I make a return?

Can I exchange my order?

Can I return my order for a refund?

Returns and Refund policy

What does return eligibility mean?

Can I return to you a pair of Birkenstocks I purchased while traveling overseas?

I have received a pair of Birkenstocks as a gift. Can I return them without a proof of purchase?

How to reuse the shipping box

Returns

Do you offer fitting assistance?

How do I know if I need a regular or a narrow width?

Is it normal for my feet to hurt after wearing my new Birkenstocks? How long does it take to break in a new pair?

Are Birkenstocks good for wide flat feet?

I would love a little pair of Arizona for my child, why can’t I find Birkenstocks in sizes smaller than 24EU?

Do Birkenstocks run big or small?

How do I know if my Birkenstocks fit?

Should Birkenstocks be loose or tight?

Sizing & Fitting

Cleaning using the Footbed and Shoe Cleaner

Using the Suede Brush

How to use the Footbed and Shoe Dry Cleaner

Applying the Footbed and Shoe Protector

Birkenstock Material Specific Care Tips

Caring for your Birkenstocks

Care Guide

Can you buy gift cards online and where can you use them?

Why is my gift card not working?

I ordered a gift card online and it has not arrived.

My online gift card is about to expire, can you extend it?

Online Gift Card Information

What happens if an item in my order is not available?

Can I find the same products offered online also in stores?

How do I find out if a product is available at a store near me?

Are the prices the same online and in store?

Do you offer large sizes EU 46 +?

Why is the item I want still out of stock?

Can you advise me where to purchase an item you do not stock?

Why can't I find my favourite style any more?

I have seen a great pair of Birkenstocks on another website. Where can I get them?

Product Availability

Which Birkenstocks are more comfortable?

Can you get Birkenstocks wet?

Can you wear Birkenstocks to the beach?

What is material EVA?

What does Birko-Flor mean in Birkenstocks?

What is the difference between BirkiBuc and Birko-Flor?

What is the difference between Birko-Flor and leather?

Are Birkenstocks good for walking long distances?

How often should you replace Birkenstocks?

How do I know what size Birkenstocks to buy?

Is there a difference between male and female Birkenstocks?

How long does it take to break in a pair of Birkenstocks?

What do the three numbers such as 245 mean on Birkenstocks?

Why does the colour of my Tabacco Brown leather Birkenstocks look so different to the image?

The item I ordered is faulty. What do I do?Updated 21 days ago