The tracking status for my order says 'delivered' but I can't locate it, what should I do?Updated 10 months ago

It’s not uncommon for parcels to be delivered shortly after the tracking has been updated as delivered. In most cases, the parcel will turn up. Sometimes, if you are not home to receive the delivery, the delivery drivers may tuck it away in a safe spot where it is less noticeable or out of direct line of sight. Please check any areas that could be a hiding spot around your home. If the parcel can’t be located on your premises, we suggest following up with the carrier and confirm where the driver delivered the parcel.

If you are still unable to locate your parcel, please contact the online customer service team with your order number, tracking number and if available, the case number provided by the carrier

If your package has not been delivered or located on premises within 2 days of the delivered notification, please contact the carrier for Proof of Delivery (POD) and advise customer service as soon as possible. Our customer service team are available Monday to Friday, 9am to 5pm.

To reach out to the customer service team, please email [email protected]