What is your returns process?Updated 9 months ago

To return an order.
Wrong Size? Check your correct size before starting the return process.
Unsure you have the right size? So many returned orders are actually the correct size, to prevent repeat returns and to help ease congestion in the freight system, check our comprehensive sizing and fitting guide.

Need a second opinion on the fit? We are happy to help and walk you through a fitting

• For change of mind returns, please use the Birkenstock Australia Online Store return portal. Enter your Order ID number and the email the order was placed under to start the return process. Choose your return outcome, refund or credit. Visit our returns portal to get started: https://birkenstockaustralia.loopreturns.com
• Once you have lodged a return request a return confirmation email will be sent with a link to our Australia Post return portal where the shipping label is created at a flat rate of $13.10.
• Print the label or take the code to the post office to be scanned and printed for you. Affix to the reusable shipping box and post.

You can find our returns policy details here.