I think I may have received a fake product.Updated 21 days ago

If you have purchased your product from our BIRKENSTOCK Australia website or one of our authorised stockists listed on the website, we can guarantee that all our products should be 100% genuine. If you are still unsure of the product, please return it to the place of purchase, where they will be able to clarify the genuine quality of the product. If you have not purchased it from any of these and suspect that it is fake, please contact our customer services team and provide them with

• Domain or URL of website
• Date of purchase
• Purchase price
• Merchant name of the seller as stated on your invoice/bank statement
• Pictures of product

Misleading advertising or the marketing of counterfeit products are at odds with our brand and are not in keeping with our understanding of our partnerships. Rather, they disappoint the customers and harm our brand. We therefore resolutely tackle such undesirable developments whenever they come to light.