I ordered a gift card online and it has not arrived.Updated a month ago

Online gift cards are digital and will send to the email address nominated when placing the order. The purchaser will firstly receive a normal order confirmation, this will not include the gift card.

The gift card is sent separately to the nominated email address, although instant it may take a few minutes to come through.

If the payment has gone through and you have not received a confirmation email or the gift card email check the junk or spam folder and that the inbox does not have a block on receiving image files. If you have checked out using an express method such as ShopPay, Apple Pay, or PayPal Express, take note of the email address linked to that account as the order and gift card may default to that email address.

If everything seems in order and you still have not received the gift card, please contact our customer service team for assistance at [email protected].